Download the “Welcome to Kamloops E-book” TRU project 1st edition

Medical Insurance
Medical Insurance Plan (MSP)
The Government of British Columbia has a health plan called the Medical Services Plan (MSP). It is only for eligible British Columbia residents who are Canadian citizens, permanent residents, or government-assisted refugees. Post-secondary international students with study permits and people with work permits for six months or longer may also be eligible for MSP.
MSP pays for basic, medically required health costs, for example, some doctor visits, some medical tests, and treatments. Some health costs such as dentists and physiotherapists ARE NOT covered by MSP.
When you apply for MSP, make sure that you give your name exactly as it is on other official documents.

Service BC Centre Kamloops (No Driver Services)
Address: 455 Columbia St Room 250, Kamloops, BC V2C 6K4
Phone#: (250) 828-4540
Link to Website:
https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/citizens-services/servicebc/service-bc-location-kamloops

You will use the BC Services Card (see picture below) to access health care services if you have opted to have both on one card. It can be used as identification anywhere you need to show government-issued identification.

To get your BC Services Card:
1. Complete and submit the BC Medical Services Plan enrollment form. This form can be found at www.health.gov.bc.ca/msp
2. After you’ve submitted the form and supporting documentation, you will receive a confirmation letter in the mail in approximately one month. Next you will need to take two pieces of identification and the letter to an ICBC driver licensing office. To  learn more about the required identification, visit  ICBC Kamloops. 
For Kamloops – Refer to section 1.4 ICBC Driver Licensing
3. After visiting the ICBC office and verifying your identity, you should receive your BC Services Card in the mail within three weeks.

Out-of-province coverage
Check with Health Insurance BC about your MSP coverage if you will be away from B.C. for any extended period of time.

Note:
MSP will not pay for dental services in a dentist’s office. However, if you go to a hospital for dental surgery, MSP will cover the cost. If you have a job, your employer may have a benefit plan for employees to help pay for your dental care. Ask your employer about dental coverage. Some public health units have dental clinics. They give free dental checkups and cleanings to young children. They may also have low-cost dental care for older children and adults. You may also be able to use the Healthy Kids Program.

You will NOT have MSP for up to three months. Make sure you buy private medical insurance for that time.

Private Medical Insurance
Look in the yellow pages or search Insurance – Life and Health at www.yellowpages.ca

Canada Child Benefit (CCB) for children under 18 years old
The Canada child benefit (CCB) is administered by the Canada Revenue Agency (CRA). It is a tax-free monthly payment made to eligible families to help with the cost of raising children under 18 years of age. The CCB may include the child disability benefit and any related provincial and territorial programs.
For more information regarding the Canada Child Benefit and to find out if you are eligible to apply – contact Kamloops Immigrant Services.
Email: [email protected]
Phone Number: +1 (778) 470-6101

Doctors
There are two types of doctors in British Columbia:

• Family doctors (general practitioners or GPs) and,
• Specialists.

Family doctors take care of most medical problems. You can also talk to your family doctor about emotional problems, nutrition, and family planning.
Specialists treat special health problems, such as heart disease. If you are sick, go to a family doctor first. Your family doctor may send you to a specialist. If you think you need to see a specialist, you must talk to your family doctor first and ask for a referral.

Find a Family Doctor
Patients who are looking for information for a family doctor should contact HealthLink BC by dialing 8-1-1.
If you need translation services to speak with the nurse, doctors or when going to the hospital, contact Kamloops Immigrant Services at (778) 470-6101.

Medical emergencies
Call 9-1-1
If you have a serious accident or suddenly get very sick, you should call 9-1-1 or go to the emergency department of a hospital. Many emergency departments are open 24 hours a day, 7 days a week. If you take prescription medicine, bring it with you.
If you need translation services when going to the hospital, contact Kamloops Immigrant Services at (778) 470-6101.

Getting coverage for prescription drugs: PharmaCare and Fair PharmaCare
PharmaCare is a B.C. government program that helps British Columbians pay for prescription drugs. Fair PharmaCare is based on your income. People with lower incomes can pay less for their medicine. All B.C. families who have MSP coverage can register for Fair PharmaCare. You can register for Fair PharmaCare as soon as you get your BC Services Card.
To register or to get more information, contact Health Insurance BC.

Hospital

Royal Inland Hospital

Address: 311 Columbia St, Kamloops, BC V2C 2T1
Phone#: (250) 374-5111

Walk-in Clinics

Urgent Care Clinic

Address: 910 Columbia St W #4, Kamloops, BC V2C 1L2
Phone#: (250) 371-4905

Urgent Primary Care & Learning Center

Address: 311 Columbia St Unit #102, Kamloops, BC V2C 2T3
Phone#: (250) 314-2256

Other important phone numbers & Help lines
Emergency Help ……………………………………………………………………………………………… 911
24 hour Crisis Call Line ……………………………………………………………………………………… 1-888-353-2273
BC 211 • www.bc211.ca ……………………………………………………………………………………. 211
BC Kids Help Line …………………………………………………………………………………………….. 250-310-1234
Child & Youth Mental Health (North Shore) ……………………………………………………….. 250-554-5800
Child & Youth Mental Health (South Shore) ……………………………………………………….. 250-371-3648
Health Link BC …………………………………………………………………………………………………. 811
• Registered Nurse, Pharmacist, Dietician
Ministry of Children & Family Development ………………………………………………………. 1-800-663-9122
Poison Control ………………………………………………………………………………………………… 1-800-567-8911
Public Health (general question and support) …………………………………………………… 250-851-7300
RCMP Victims Services …………………………………………………………………………………….. 250-828-3223
Royal Inland Hospital ………………………………………………………………………………………… 250-374-5111
Victims Information Line …………………………………………………………………………………… 1-800-563-0808
Y Women’s Emergency Shelter………………………………………………………………………….. 250-374-6162

Eating Well with Canada’s Food Guide
Health Resource guide that has been translated by Health Canada into 10 different languages in addition to English and French. Learning more about Canada’s Food Guide will help you and your family know how much food you need, what types of foods are better for you, and the importance of physical activity in your day. https://food-guide.canada.ca/en/

ACTNow BC Healthy Eating for Seniors
A handbook on nutrition for older adults. It has been developed to be an interesting, informative and useful resource for seniors age 65 and over from across British Columbia and Canada. Available in English, Chinese and Punjabi.
www2.gov.bc.ca/gov/content/family-social-supports/seniors/health-safety/active-aging/healthy-eating/healthy-eating-for-seniors-handbook

Kamloops Access Guide

Kamloops Access Guide

Haven’t decided yet – Need a Motel or Hotel, temporary lodging?

Here are some motel options you can consider:

More options?

Look in the telephone book’s yellow pages or search: www.yellowpages.ca , under Hostels, Hotels and Motels.

Rent a place

• Kijiji Kamloops

Website: https://www.kijiji.ca/h-kamloops/1700227 

• Craiglist Kamloops

Website: https://kamloops.craigslist.org/

• Kamloops4rent – Facebook Search

Go to your Facebook account, search Kamloops4rent and join the group.

• You can see apartments for rent.
• You can post on the group that you are looking for a place to rent, provide some information about yourself or your family (example, how many people) and what’s your budget, etc. 

• BC Housing 

BC Housing is a provincial Crown agency under the Ministry of Municipal Affairs and Housing that develops, manages and administers a wide range of subsidized housing options across the province. It is located in Burnaby, British Columbia, Canada.

Phone #: (250) 493-0301 

Website: https://www.bchousing.org/housing-assistance/rental-housing

• Newspaper

Look in the advertising section in the newspaper, or on the newspaper’s website. The Classified section lists many kinds of things to buy, sell, or rent.

Buy a place

Ready to buy a house/ apartment/ condo in Kamloops? 

Many people call a real estate company to help them buy a home. A real estate agent can help you find a house or apartment, bargain for a better price, and explain the legal papers. To find houses for sale and see how much they cost, visit www.realtor.ca. When you buy a house, a lawyer can help you with the legal papers.

Most people borrow money from a bank, credit union, or trust company to buy a house. This is called a mortgage. Mortgage rates are not the same at all banks. Compare mortgage rates at different banks and companies for the best rate. The Canada Mortgage and Housing Corporation website has information about buying a home and getting a mortgage. www.cmhc-schl.gc.ca/en/index.cfm  

If you own your own home, you must buy insurance for it. You should also have insurance for your belongings. If you lose your home or belongings in a fire or robbery, the insurance company will pay for most of the cost.

You can travel around Kamloops:

1. In a bus (BC Transit)
2. In cabs or taxis
3. On a bicycle 
4. Rent cars
5. Own your own car 

Travel In Bus (BC Transit) 

When you get on the bus, you need to pay the exact fare in coins or tickets, or swipe your bus pass. You can also ask the driver for a day pass if you will be taking the bus several times during the day. 

Click on the following link to know about the fares: https://www.bctransit.com/kamloops/fares 

Buses pick up people at bus stops. People get on the bus at the front door and get off at the back door. If you want the bus driver to let you off at the next bus stop, pull the cord above your seat (see image 1 below) or push the red button on some of the poles (see image 2 below).

To get a bus schedule (what time the bus arrives at a bus stop):

1. you can visit us at Kamloops Immigrant Services or
2. pay attention to the first pole behind the driver while entering the bus 

You can also download the transit application (transit app) on your phone to see what time the bus will arrive at a specific bus stop.

Cabs or Taxis

Taxis can be fast and easy, but they can be expensive. At the end of your trip, the meter in the taxi shows how much to pay. People usually give the driver a tip, which is 10% to 15% of the fare. You can order a taxi by telephone. 

• Kami Cabs

Phone number: (250) 374-9999

Website: kamicabs.ca 

• Yellow Cabs

Phone number: (250) 374-3333 

Ride on bicycle in Kamloops

British Columbia has laws about riding bicycles (bikes). The law says you must wear a helmet when you ride a bicycle in B.C. If you do not wear a helmet, you may get a fine. However, the law does not apply if wearing a helmet would interfere with an essential religious practice.

In British Columbia, you do not need a license to ride a bicycle. People ride bicycles on roads and paths, not sidewalks. Some roads have bicycle lanes. If the bicycle lane is not safe (for example, if there is a car parked in the bicycle lane), you are allowed to ride on the road. It is illegal to ride a bicycle on the sidewalk, unless a sign tells you to do so.

Cyclists (bicycle riders) follow many of the same traffic rules as cars. Cyclists must stop at stop signs and traffic lights. They must ride in the same direction as other traffic.

Only one person may ride a bicycle at a time. There are exceptions. Adults can carry small children on their bicycles, but the child must ride in a special bicycle seat. Some bicycles are built for more than one person.

To ride at night, cyclists must have lights on their bicycles. They must have a white light in front and a red light on the back. Sometimes, community centers and bicycle shops have free cycling safety courses to teach people how to ride. 

Rent a car 

Buy a Car

To buy a car, you can consider the following options:

• Kijiji

Website: https://www.kijiji.ca/b-cars-vehicles/kamloops/c27l1700227 

• Craiglist

Website: https://kamloops.craigslist.org/search/sss?query=car&sort=rel 

• Local car dealerships

Travelling between cities

Buses

Buses travel between certain towns and cities throughout British Columbia. 

Airlines

You can travel by airplane to most cities in British Columbia. Small airlines fly to smaller cities in B.C. and western Canada. Phone an airline company or talk to a travel agent for information on air travel.

Click on the link to view Airlines Directory: https://www.wegotravel.ca/airlines 

Driving

Although British Columbia’s highways are good, weather and mountains can make driving difficult. Sometimes, even though it does not look far, it could take a long time to drive to your destination. It is important to be prepared before leaving home. DriveBC has lots of information, including estimated driving times, weather warnings, and road conditions. You can see real-time videos of some highways. You can also find driving routes and print directions. www.drivebc.ca

B.C. Driver’s License

To get your B.C Driver’s license, you will have to go to ICBC.

The Insurance Corporation of British Columbia (ICBC) is also responsible for:

• basic vehicle insurance (Autoplan)
• identity proofing for BC Services Card
• claim service if you have a crash ICBC is owned by the B.C. government.

The following image shows how a B.C Driver’s License looks like:

Basic vehicle insurance

You must not drive a car without insurance. Every car registered in B.C. must have basic Autoplan insurance. If you cause a crash, insurance will pay for the damage to the other driver’s car. It also covers medical costs for anyone hurt in the crash.

For basic vehicle insurance – contact the ICBC Driver Licensing

You can also buy Autoplan insurance for your vehicle at any Autoplan broker’s office. Autoplan brokers are independent businesses that sell ICBC vehicle insurance.

The following is a list of some autoplan brokers in Kamloops.

For more options, click here.

Many things affect the cost of your car insurance. You may pay different insurance rates depending on where you live, what type of car you drive, if you use your car for work, and your driving record.

Applying for Driver’s License

If you have a driver’s license from another province or country, you can use it for up to 90 days after you move here. It can take time to apply for your driver’s license. You should apply for your driver’s license as soon as possible.

If you are visiting, you can use your non-B.C. driver’s license for up to six months. After six months, you need a valid B.C. driver’s license to drive here.

The process for getting a B.C. driver’s license depends on where you earned your old one. In some situations, you may qualify to get a driver’s license right away. You may also need to pass some 66 Chapter 8: Driving British Columbia Newcomers’ Guide to Resources and Services tests first. These may include knowledge, vision, and road tests. Go to the Driver Licensing section of www.icbc.com to find out what you need to do.

If your driver’s license is not in English, you will need to provide a translation by an approved translator. To translate any document:

Contact us – Kamloops Immigrant Services

Email: [email protected] 

Phone Number: (778) 470-6101

When you get a B.C. driver’s license, you will need to give up your old license.

Students do not need to get a B.C. driver’s license if:

You have a valid driver’s license from another country, and you are registered as a student in a designated educational institution. https://www.icbc.com/driver-licensing/moving-bc/Pages/Moving-from-another-country.aspx

When you drive, always carry your student ID and driver’s license with you. A police officer may ask to see them.

If you are a temporary foreign worker in the Seasonal Agricultural Workers Program, you can use your valid driver’s license from another country for up to one year. After one year, you will need a B.C. driver’s license.

Driving Schools

Driving schools can help you learn to drive. You may be able to find a teacher who speaks your language. Check the yellow pages in your phone book or search www.yellowpages.ca under Driving Schools to find a list of schools in your area. Make sure it is an ICBC-licensed driving school.

The following is a list of driving schools in Kamloops. The first step is to call and ask how much they charge a session and how long is the session. Price may vary from approximately $50 to $150.

For more options of driving schools, click here.

Parking tickets

Check the signs on the street before you park your car. The signs will tell you when and where you may park. In many places, parking is only allowed at certain times. For example, some signs and parking meters say, “No parking between 3 p.m. and 6 p.m.” Some parking spaces have machines (meters) where you pay money. You cannot park in front of fire hydrants (which firefighters use to get water to put out a fire) or bus stops.

If you park in a no-parking area, park during the wrong time, or do not pay enough money for a parking space, you may get a parking ticket and have to pay a fine. Your car may be towed away. If your car is towed, you must pay a fine to get it back. If you get a parking ticket, you should pay as quickly as possible. In many communities, you will have to pay more money (a late fee or a penalty) if you do not pay the ticket within 14 days.

Child car seats

Young children must sit in an approved child car seat when they are in a car. When you buy or use a child car seat, make sure:

• it meets Canada Motor Vehicle Safety Standards

• the child car seat is not too old (check for an expiry date)

• the child car seat is Canadian (if you buy a child car seat outside of Canada, it does not comply with Canada’s safety regulations)

The ICBC website has more information about child car seats. It also has some information in Mandarin, Cantonese Punjabi, Korean and Spanish.

Website: www.icbc.com/road-safety/safer-drivers/Pages/Child-car-seats.aspx   

Car crashes

If you have a crash, take the following steps.

1. Dial 9-1-1 if anyone is hurt.
2. Move your vehicles off the road (if it is safe to do so).
3. Do not talk about who is at fault for the crash.
4. Write down this information:

• name, address, and phone number of each driver
• driver’s license number of each driver
• license plate number on each driver’s vehicle
• insurance information for vehicles not insured by ICBC
• date, time, and location of the crash
• weather conditions
• the direction you and any other drivers were travelling
• where you and any other vehicles were.

5. Give your information to the other driver.
6. Get the name, address, and phone number of anyone who saw the crash (a witness).

HSBC Bank

RBC Royal Bank

BMO Bank of Montreal

TD Canada Trust Branch and ATM

Scotiabank

Canadian Western Bank

CIBC Branch with ATM

Interior Savings Credit Union

Business Development Bank of Canada (BDC)

Banking by phone, Internet, and smartphone

You can also do your banking by phone or on the Internet. For example, you can check your account balance, transfer money between accounts, and pay your bills.

For telephone banking services, call the phone number on your bank card and follow the instructions. Some banks may have services in different languages.

You can do Internet banking from your home computer or smartphone. Some banks have smartphone apps (special computer programs for mobile phones). These apps make banking on your smartphone easier. For example, some apps let you take a photo of a cheque and deposit it into your account using your smartphone. Ask your bank or credit union about their Internet and smartphone banking services.

You will usually pay a 7 per cent Provincial Sales Tax (PST) and/or a 5 per cent federal Goods and Services Tax (GST) on most products and services you buy. Sales taxes are added to the price of the item when you pay for it.

• Learn more about the PST: https://www2.gov.bc.ca/gov/content/taxes/sales-taxes/pst 

• Learn more about the GST: https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/gst-hst-businesses.html

The following is a list of some grocery stores in Kamloops.

Save-on-Foods has several locations across Kamloops:

Save-On-Foods

Get a phone Number

Note: There are many companies that offer both telephone and internet services as a package deal.

Get a SIM Card

To get a SIM card, you can go to a local Mobile Shop in Kamloops.

There is a stand in Walmart and a couple ones in Aberdeen mall where you can find a telephone provider and buy a phone or enroll in a phone plan/ buy a SIM Card.

Common telephone plans or SIM Card brands are listed below:

1. FIDO
2. Bell
3. Virgin
4. Telus
5. Rogers
6. Shaw

Internet at home

The main Internet providers in Kamloops are Shaw Communications and Telus.

Telus has different locations in Kamloops.

If you don’t have access to a computer, you can visit a library or Internet cafe. Most public libraries have computers you can use for free. Internet cafes have computers with Internet. You usually have to pay to use the computer at an Internet cafe. Many coffee shops and public places have free wireless Internet (Wifi). If you have a laptop computer, tablet or smart phone, you can use Wifi there for free.

Have questions and need help in registering your child in a school?

Kamloops Immigrant Services has a program called Settlement Workers in Schools (SWIS). This program helps the children of newcomers and their families adjust to their new school and community

Contact us:

Email: [email protected] 

        [email protected]

Phone Number: (778) 470-6101

British Columbia’s education system

In British Columbia, all children between the ages of five and 16 must go to school. The school system is made up of

1. Public schools and
2. Independent (private) schools.

Public schools are fully funded by the B.C. government. There is no fee for your child to attend a public school.

Independent schools are only partially funded by government. Parents are required to pay fees for their children to attend most independent schools.

Registering your child in a public school

Children usually attend the public school closest to their home. To register your child in a public school, contact your school board. When you register your child, you will be asked to provide official documents showing your child’s date of birth, your resident status in British Columbia, and the address where you live. You will also be asked to show your child’s immunization record. This is a paper that has information about vaccinations your children have received to protect them against diseases.

Early years programs for children under five years of age

StrongStart & Playgroups – Kamloops focuses on young children. They help with early language, physical, cognitive (thinking), social, and emotional development. They also help children prepare to begin school. Children can learn through play, stories, music, and art. Qualified early childhood educators lead activities where children can make friends and play with other young children. Parents can also be involved. The program is for children up to five years old. The StrongStart early learning programs are free for families.

Website: https://kamloopsparents.com/directory/strongstartplaygroups/ 

Elementary school

Children usually start elementary school in the same year that they turn five years old and stay until they are around 12. The first year of elementary school is called Kindergarten. Kindergarten is offered in both public and independent schools. In public schools, Kindergarten is a full-day program. Independent schools also offer Kindergarten for a fee. Most elementary schools teach up to Grade 7.

Most school days start between 8:30 and 9 a.m., and usually end around 3 p.m.

Middle and secondary schools

Some school districts have middle schools for students in Grades 6 to 8. Most students start secondary school in Grades 8 or 9, when they are aged 13. Secondary school ends after Grade 12, when students are 18. When they finish, they get a graduation certificate (Dogwood) or school-leaving certificate (Evergreen). After secondary school, students go to college, university, other specialized training, or work

Children with special needs

Some children need extra help. They may be visually impaired (blind) or hearing impaired (deaf), or have another physical disability. Some children may need help because they have a learning disability. In British Columbia, children with special needs attend regular classes.

French programs

There are three kinds of French programs in B.C. public schools:

• Students who speak French as their first language may qualify for the francophone program. Contact the Conseil scolaire francophone de la Colombie-Britannique for more information or contact us at Kamloops Immigrant Services for more help.

• In French Immersion programs, students study French and learn all other subjects in French.

• Students may also learn French as one of their regular subjects. Talk to your local school board for more information.

Interior Community Services

Committed to enriching the lives of individuals and families including Youth Services.
Click here to find a list of Free or Low Cost Family Activities and Family support services offered in Kamloops.  

Administration Office
Ph: 250-554-3134
Fax: 250-376-3040
Email: [email protected]

Family Programming
Ph: 250-554-3134
Fax: 250-554-1833
Email: [email protected] 

https://www.interiorcommunityservices.bc.ca/

Kamloops Sexual Assault Counselling Centre (KSACC)
The Kamloops Sexual Assault Counselling Centre’s purpose is to provide free, client centred support services to victims of sexual assault, child sexualized abuse, domestic violence and sexual harassment.

Services include:
Adult Counselling programs, individual and group counselling
Children and Youth Counselling
Community Based Victim Services

Location in Kamloops: #601 – 235 First Avenue, Kamloops, BC V2C 3J4
P: 250-372-0179     F: 250-372-2107
www.ksacc.ca

Children

Finding a Daycare/childcare

Types of child care

Parents who work or go to school may not be able to stay with their children during the day. Sometimes another family member can help. If your family has nobody to stay with your children during the day, you can pay for professional child care. There are two kinds of child care available: licensed and unlicensed.

Licensed child care
Licensed child-care providers meet standards set by the B.C. Ministry of Health. These include health and safety requirements, license application requirements, staffing qualifications, and program standards. There are many types of licensed child-care facilities and you can find more information here

• A group child-care centre (day care) is usually in a community centre, church or school. It takes babies and children up to 12 years old. The workers have special training. Child-care centres are usually open all day.
• A licensed family day care is located in the caregiver’s home. Licensed family day cares can care for babies and children of all ages. They can take up to seven children.
• Pre-school programs are for children from three to five years old. They can take children for up to four hours a day. In pre-school programs, children can learn by playing.

Out-of-school care is for children who go to school (around five to 12 years old). It is a place where children can go before and after school when their parents are busy working. Out-of-school care also takes children during school holidays. It is usually in or near the school. Find a licensed child care centre near you.

Unlicensed child care Unlicensed child care is not controlled or monitored by the government. Unlicensed child-care providers decide their own working hours, fees, and rules. They may or may not have formal child-care training or experience. It is the parents’ responsibility to judge if the child-care provider is good quality or not. There are different types of unlicensed child care.

• Babysitters are people who look after your child. They usually charge a fee. Babysitters may come to your house. You can also bring your child to the babysitter’s house. Babysitters are usually someone you know, like a friend or neighbour.

• Unlicensed or Licence-not-required (LNR) child care providers can only care for two children at one time (unless they are a group of brothers and sisters). To find a LNR child care provider who meets these requirements contact the people at the CCRR program. Toll-free: 1 888 338-6622

Child care costs Child care is expensive. If you have a low income, the B.C. government may pay for part of the cost. This is called the Affordable Child Care Benefit. Call the office to find out if you are eligible and to apply for the benefit. They have service in more than 150 languages. Toll-free: 1 888 338-6622

Children who need extra support
Some children have a physical, emotional, or developmental disability.

For example, they may not see or hear as well as other children, or they may have difficulty controlling their emotions. These children have special needs. These special needs can create extra costs.

The B.C. government has help for families with children who have special needs. A Children, Youth and Special Needs Social Worker may have more information. To find a worker in your area and for more information click here.

Public libraries

Most libraries have activities for children, such as storytelling, reading programs, and crafts. Libraries may also offer workshops and lectures for adults. NewToBC provides information about public libraries and other programs and services for newcomers. newtobc.ca/bc-libraries

Community, recreation  

Community and recreation centres Most cities and towns have community or recreation centres. These centres usually have swimming pools, ice rinks, tennis courts, and playgrounds. Community centres may have classes in arts and crafts, dancing, physical fitness, computers, and English as a Second Language (ESL). Each season, most community and recreation centres publish a program guide. It has a list of classes and groups people can join. You can learn what time the programs are and how much they cost. Community centre programs are usually not expensive. To find a centre in your area, search online or call your local parks and recreation board or recreation commission.

Learn English

There are many English as a Second Language (ESL) classes to help adults learn to speak, read, and write English. The government offers Language Instruction for Newcomers to Canada classes. Adult refugees and permanent residents can take these classes for free.

Kamloops Immigrant Services offers Language Instruction for Newcomers to Canada (LINC classes). This program provides basic, intermediate and advanced level English training to help with all your practical communication needs.

You will learn or improve your English and make it easier to understand and access:

• Canadian Society
• Health Care
• Canadian Laws
• Job Market
• Housing
• Transportation

CONVENIENT:
Morning 9:00am – 12:00pm
Afternoon 12:30pm – 3:30pm
Night: 6:00pm-9:00pm

EASY STEPS:
1. Make an appointment     2. Take a placement test      3. Join class!

FREE:    For Permanent Residents 18 years +

 Fee for service:  For a reasonable fee of $15.00/day for non-eligible clients

Free child minding is provided, during morning and afternoon classes, to students (eligible clients) with pre-school aged children.

Don’t forget to check our activity calendar on our website: https://immigrantservices.ca/attend-workshops-training/event-calendar/

Activity such as conversation circles on Fridays at 10:00 am can also help improve your English.

If you do not have enough money to pay for basic needs (food and shelter), you may be able to get income assistance (monthly payments) from the government. The B.C. government has the B.C. Employment and Assistance Program. Income assistance is also called welfare. It is only for permanent residents and refugee claimants. When you apply, the government will check your financial situation (your income, expenses, and things you own) to decide if you are eligible.

You can either contact the B.C. Employment and Assistance Program

Toll-free: 1 866 866-0800

Website: www.sdsi.gov.bc.ca/bcea.html or

Contact us: Kamloops Immigrant Services

Email: [email protected] 

Phone Number: (778) 470-6101

Food banks (If you cannot buy enough food)

If you cannot afford to buy enough food, you can go to a food bank. Food banks provide free food. Some food banks have special programs. For example, they may provide education on healthy eating, cooking, and money management. They may help families buy school supplies, or deliver food to people who can’t go to the food bank themselves. Some have a free dental care clinic and activities for children.

Food banks are not run by the government. People donate (give) food and money to the food bank. If you want to donate food, you can look for food bank donation boxes in food stores, churches, community centres, and other places.

Finding Employment

Social Insurance Number (SIN)

To work in Canada or have access to government programs and benefits, you need a Social Insurance Number (SIN). When you arrive in Canada, you must apply for your SIN at a Service Canada office.

If you do not speak English or French, you can bring an interpreter.

Need help finding an interpreter?

Contact us: Kamloops Immigrant Services

Email: [email protected] 

Phone Number: (778) 470-6101

Resources to find a job/ Where do I start to find a job?

Kamloops Immigrant Services

Intercultural Employment Counseling Services are available at Kamloops Immigrant Services under our Employment Readiness Program.

Eligible clients who are interested in assistance with employment readiness may contact us to make an appointment with our Intercultural Employment Counselor Darcy Gorrill.

Email address: [email protected]

Employment Readiness services available include:

• Resumes, cover letters and application forms
• Job leads, hidden job market, and networking
• Assessment of employability skills
• Identifying/addressing employment barriers
• Canadian workplace culture and practices
• Job search skills and strategies
• Canadian/local labour market information
• Use of public computers with internet and Microsoft Office programs
• Use of phone and email, with fax and photocopying available for minimal paper fee
• Tutorials and reference materials

To learn more about the Employment Services or to book an appointment with Darcy Gorrill:

Contact us: Kamloops Immigrant Services

Email: [email protected] 

Phone Number: +1 (778) 470-6101

WorkBC Centre Open Door Group

WorkBC in Kamloops helps you find jobs, explore career options, and improve your skills. WorkBC offers many services that make it your first stop as a job seeker. Our expert staff are here to help you find all the free resources you need and to support you in your job search.

Indeed.ca

This is an online platform or website where employers post job vacancies almost every day. You can also customize your job search, for example, by typing which field of work you are interested in.

Website: https://www.indeed.ca/jobs?q=&l=Kamloops%2C+BC 

Newspaper

Your local newspaper or online newspaper will have job postings in the Classified section.

Job boards

Keep an eye on job boards around Kamloops. Shops, cafes, and restaurants may post signs on doors and windows looking for workers. Look for signs saying “help wanted”, “hiring”, or “seeking”. Some businesses post “help wanted” signs on community notice boards at libraries, recreation centres, and some grocery stores.

To do list before applying for a job

Collect References

Before you start looking for a job, collect some references. References are people who know you and can recommend you for a job. Employers may contact these people to ask about your qualifications. You need to share their names and phone numbers. You may also provide the person’s address or e-mail address.

Criminal record checks

Some employers may require a criminal record check. A criminal record check is an official paper from the police. It shows if you have been convicted (found guilty) of a criminal act (breaking the law). If you have a criminal record, you can still find work. However, some employers will not hire people with criminal records—for example, schools and child-care companies.

You can apply for a criminal record check online. https://justice.gov.bc.ca/eCRC/home.htm

Resumes and Cover Letter

Many companies ask for a resume and cover letter when you apply for a job. They are often an important part of getting a job in Canada.

A resume is a written summary of your work experience and education.

A cover letter is a short letter explaining why you would be good for this job.

How your resume looks and the information you include might be different from a resume in your own country. Learn what Canadian employers look for in a resume. In many cases, the cover letter is as important as the resume when you apply for a job. It helps the employer to know you better and see how well you communicate.

A cover letter is formal – that means there are special rules. For example, a cover letter should be one page or less. It should also have your full contact information – your name, phone number, e-mail address, and home address. Find out how the company would like to receive your resume and cover letter— by e-mail, through a website, or printed on paper.

Job interviews

At a job interview, the employer will ask questions about your education, skills, and work experience. They might ask you things like:

• Why do you want to work here?
• Why do you think you are the best person for the job?
• Tell me about yourself. Employers want you to explain your skills.

Practice answering questions before the interview. Employers also want you to show interest in their business. You should learn about the company before your interview.

At the interview, you can also ask the employer questions. For example, ask about the duties, the salary, work hours, and vacation time.

Services for skilled immigrants

You may be able to use your current experience, education, and credentials to work in Canada.

Career Paths for Skilled Immigrants

If you are a Permanent Resident currently unemployed or underemployed with an intermediate to advance level of English and previous experience and educational certification this program may be for you.   https://kcr.ca/immigrant-services/career-paths/  

Laws about working

The Employment Standards Act is a law to protect workers in British Columbia. For example, the law says workers must be allowed to take a 30-minute meal break within five hours of starting work. It also says that if you quit your job, your employer must pay you within six days for all the hours you worked. Other laws protect workers’ rights to overtime pay, sick leave, and many other things.

The Employment Standards Act applies to full-time, part-time, and casual workers. If your employer is not obeying these laws, discuss the problem with your employer.

If you still have a problem:

Contact us: Kamloops Immigrant Services

Email: [email protected] 

Phone Number: (778) 470-6101

Some workers are not protected by the Employment Standards Act. This includes workers in regulated professions, for example, doctors, lawyers, and accountants. It also includes independent contractors (people who work for themselves).

Sometimes, the worker and the person they are working for do not agree on whether the worker is an employee or an independent contractor. If that happens to you, contact the Employment Standards Branch.

Getting paid

Most workers get paid every two weeks or twice a month. Your employer may pay you with a cheque. If you agree in writing, they may also pay you by direct deposit (putting money directly into your bank account). Your employer must pay you within eight days after the end of each pay period.

They must give you a pay stub (record) with every cheque. The pay stub should show how many hours you worked, your pay rate, and hours of overtime (if applicable). It will also show the total amount of pay you earned, deductions (taxes and fees), and net pay (pay after deductions).

Children and work

Canadian law says children under 15 years old cannot work during school hours. They can only work before and after school. To hire children under 15, an employer must get written permission (a letter) from the parents. Children under 12 years old are usually not allowed to work. They must have a child employment permit from the Employment Standards Branch.

Children may do small jobs before or after school, for example, delivering newspapers or babysitting.

See the Employment Standards Branch Employment of Young People factsheet.

https://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/employment-standards 

Maternity and Parental Leave

Maternity leave is a break from work for women who are pregnant. Pregnant women may take up to 17 weeks of maternity leave. It can start before the baby is born. If you want to ask for maternity leave, you should ask as early as possible. You need to ask at least four weeks before you want to go.

If a woman is unable to return to work for reasons relating to the birth or termination (end of the pregnancy), she may take another six weeks off.

Parental leave is a break from work for mothers and fathers with a new baby. Women may take up to 35 weeks of parental leave. Fathers and parents who adopt a child may take up to 37 weeks of parental leave.

Parents may apply for Employment Insurance benefits during maternity and parental leave. This means the government will give you some money to live on while you are not working. Parental benefits may be shared between eligible parents. Parents can take parental leave at the same time or one after the other. They may receive EI parental benefit payments within 52 weeks of the week the child was born (or the week the adopted child arrived home).

Parents need to apply to receive EI maternity or parental benefits. They are not paid automatically.

Losing your job

If an employee breaks the rules at work, or if they do not do their job well, their employer can dismiss (fire) them. Employers must tell the employee with a written notice (letter) before the job ends. They may also need to give severance pay (extra pay).

• If an employee has worked for an employer for less than three months, the employer does not need to give written notice or severance pay.

• If the employee has worked at the job for more than three months, the employer must give one week’s notice or one week’s severance pay.

• If the employee has worked at the job for a year, the employer must give two weeks’ notice or two weeks’ severance pay.

• After three years, the employer must give three weeks’ notice or three weeks’ severance pay. Dismissal notice and severance pay increases with each year an employee stays in the job. The maximum is eight weeks’ notice or severance pay after eight years of work.

In extreme cases, an employer may dismiss an employee without notice or pay, for example, if the employee hurts or threatens someone. These reasons are called “just cause”. If your employer says they have just cause to dismiss you without notice or pay, contact the Employment Standards Branch. When you leave a job, your employer must give you a record of employment (ROE). You need this paper to apply for Employment Insurance (EI).

Employment Insurance (EI)

EI is a government program. It replaces part of workers’ incomes if they lose their job and need to spend time looking for a new job. The government collects some of this money through income deductions (premiums). Your employer pays some, as well. If you lose your job and you have paid EI premiums, you may qualify for EI benefits (payments). You can live off of this money while you look for a new job.

EI helps cover living costs during temporary unemployment. People must meet certain requirements to be eligible for EI.

• They must have lost the job for reasons they can’t control, for example, if there is not enough work, the work is seasonal, or the company closes or downsizes (becomes smaller).
• They must have worked a certain number of hours at the job.
• They must be actively seeking employment and able to start work.

People who quit their jobs are not eligible for EI. Self-employed people are also not eligible for EI. Not all jobs are insured.

Questions about are you eligible to apply for Employment Insurance (EI)?

Contact us: Kamloops Immigrant Services

Email: [email protected] 

Phone Number: (778) 470-6101

Income assistance

If you are still unemployed when your EI payment stops, you may qualify for help from the provincial government. This is called British Columbia Employment and Assistance, income assistance, or welfare.

If you are in need and have no other resources, you may be eligible for income assistance. This can help support your transition to employment.

You may be eligible if you find yourself in any of these situations:

• You’re out of work or not earning enough to meet your basic needs
• You’re waiting for other sources of money to arrive
• You can’t work at all
• You urgently need food, shelter or medical attention

Apply Online

Use My Self Serve to assess your eligibility and apply for assistance from the B.C. government. If you can’t complete the application online, call 1-866-866-0800 or visit your local office. Kamloops (Seymour St) 631 Seymour St, Kamloops BC V2C 2H1

You will need to provide details about your current situation, income and assets. Be ready to give information, such as:

• Identification for you and your family
• Your Social Insurance Number (SIN)
• How much you pay for rent and utilities
• Your bank account balance
• How much you owe on your vehicle, if you have a car

We’ll also ask you if:

• You are getting or waiting for Employment Insurance (EI) or Worker’s Compensation benefits (WCB)
• You have any outstanding warrants
• A family member sponsored you into Canada

Questions regarding income assistance?

Contact us: Kamloops Immigrant Services

Email: [email protected] 

Phone Number: (778) 470-6101

Open your Own Business (Become an Entrepreneur)

If you are planning to start your own business, you can refer to the following resources to get financial help, learn how to make a business plan and find low-priced office space for rent.

Parks

For the complete list of parks in Kamloops, click here.

Sports Facilities

For the complete list of sports facilities in Kamloops, click here.

Suggestions for Family Activities

Museums

Science centre

Animals

All year long activities (summer + winter)

For the complete list of family activities in Kamloops, click here.

Sending and receiving mail

Canada Post delivers mail to homes and businesses every weekday. You do not have to pay to receive mail. If you are not at home when a parcel is delivered, the carrier may leave a note. It tells you when and where you can pick up the parcel. You will need photo ID to pick up the parcel.

Sending letters and parcels

You can send mail from a Canada Post office or a Canada Post outlet inside a store. You can put letters (with stamps on) in any red Canada Post mailbox or in the mail slot of a community mailbox.

All letters mailed to addresses in Canada must have a postal code—a combination of six numbers and letters that identify the street and the block you live on. If you do not know the postal code for an address, you can look up the postal code on the Canada Post website.

You have to pay to send letters, cards and parcels. Stamps for letters cost different amounts for Canada, the United States, and other countries. Postage rates sometimes go up. Envelopes and parcels (packages) that are bigger, thicker, or heavier cost more to send. Check the price at a Canada Post office. You can also go to www.canadapost.ca and click “Find a Rate”.

You can buy Permanent stamps to mail a letter in Canada. These stamps have the letter “P” on them. They can help you save money. You can use P stamps even if the price of stamps goes up in the future.

For more information about Canada Post, visit the website. www.canadapost.ca

For complete list of Canada post locations (find one near you), click here.

Other mail and delivery services

There are different ways of sending letters and parcels. For example, you can pay extra to deliver items faster or track them so you know when they are delivered. For important documents, you should use Registered Mail, Xpresspost, or Priority. You can also buy insurance for letters and packages that contain valuable items. Private courier companies deliver packages quickly, but they are often more expensive.

Taxes are an important way for governments to raise money to pay for services such as roads, parks, community centres, medical care, welfare, schools, and universities.

BC Sales Tax (PST)

You pay 7 percent provincial sales tax on many goods and services you buy in British Columbia. The general rate is 7 per cent, but different tax rates apply for specific goods and services. You can find more information here.

Goods and Services Tax (GST)

You pay 5 percent federal sales tax on many goods and services you buy in Canada.

GST Credit

You may be able to receive a tax credit by filing an income tax return. You can find more information here.

Income tax

All adults living in B.C. should file (fill in and send) an income tax return (form) each year. You must send the form to the federal government. Most income tax returns are due by April 30. This form tells how much tax you should pay on your income. If your income is high, you will generally pay more tax. If your income is low, you will generally pay less tax. The income tax form also helps you determine if you qualify for tax credits and other benefits.

Employers deduct (take off) income tax from employees’ pay cheques and pay it to the government. If your employer takes off too much tax, the government will pay you back. If you didn’t pay enough tax, you may have to pay more.

Even if you did not earn money in Canada, you should still file your income taxes. You also have to report any income from investments, and from outside Canada. Self-employed people and business owners have to file an income tax form by June 15. However, if you owe tax, you still have to pay it by April 30.

You can file your income tax form in different ways. You can get a printed tax form and send it by mail. You can also file your tax form over the Internet. Special rules apply when you first become resident in Canada. To minimize your taxes and maximize your refund and benefits, you should get someone familiar with those rules to help you file your first return. For more information, visit the Canada Revenue Agency’s website.

Old Age Security Pension

The Old Age Security (OAS) pension is a monthly payment. It is available to most Canadians 65 years of age and older who meet the Canadian legal status and residence requirements. You must apply to receive it. You can find more information here.

Guaranteed Income Supplement

The Guaranteed Income Supplement (GIS) provides a monthly non-taxable benefit to Old Age Security (OAS) pension recipients who have a low income and are living in Canada. More information can be found here.

Senior’s Supplement

Seniors who receive OAS and GIS may also qualify for the provincial government’s Senior’s Supplement. If you are eligible, you will receive the Senior’s Supplement automatically. The amount depends on your income and more information can be found here.

Seniors’ programs 
Seniors are considered people 65 years or older. Many places have special discounts or free admission for seniors—for example, provincial parks, art galleries, museums, movies, theatres, hotels, and restaurants.  Seniors may also get special low prices on buses, ferries, trains, and airplanes. To get a discount, seniors may need to show their BC Services Card. Most communities in B.C. have seniors’ groups.